← Back to Overview

How and when can I check-in into my apartment?

Since we are an apartment-company and not a hotel, we do not have a reception. Therefore we have to arrange a specific time with you, so we can handover the keys of the apartment to you. To ensure a trouble-free handover of the apartment, we ask you to give us your exact arrival time 5 days before your arrival the latest. You can check in into the apartment between 2 p.m. and 12 p.m. Since our apartments are cleaned between 10 a.m. and 2 p.m., a earlier check-in is only possible on request. When your arrival is before the check-in times or your departure is after the check-out times you can store your luggage in a so called luggage-locker. You can find luggage lockers in the following locations: Westbahnhof, Floridsdorf, Franz-Josefs-Bahnhof, Meidling, Praterstern. For further information about luggage lockers please follow this link: https://www.oebb.at/en/reiseplanung-services/am-bahnhof/gepaeckaufbewahrung.html

Do you have questions?

What is the best way to travel in Vienna?

Vienna has one of the best public transport systems in the world, so we would like to recommend it to y...

more »

Can I take my pet with me?

No, for hygienic reasons pets are not allowed in the apartments.

more »

How do I get from the airport to my apartment?

The cheapest option is to use the public transport system. For a detailed description please go to www.wienerlinien.a...

more »

Is smoking allowed in the apartments?

No, smoking is strictly prohibited in all our apartments.

more »

Are there any parking spaces near the apartment?

It depends on the location of the apartment. For detailed information please visit www.parkeninwien.at/en .

more »

Do I have an internet access in the apartment?

Yes, wireless internet is available in every apartment for free. You'll get the codes and password...

more »

Do you offer breakfast?

No, since we are not a hotel, we can not offer you any meals. But you have a fully-equipped kitchen in the apartment.

more »

Do I have to take towels and bed linen with me?

No, towels and bed linen are included in the one-time cleaning fee.

more »

Until which time can I cancel my booking?

According to our cancellation fee policy, free cancellation is only possible up to 7 days before your arrival. If you...

more »

Is it possible to add persons?

Depending on the apartment it is possible to add extra beds for additional guests. We can provide these costs on r...

more »

How can I pay my apartment?

We accept: • bank transfer • cash • credit card (Visa, Mastercard) • cash card

more »

How and when do I check out of my apartment?

We ask you to leave the apartment until 10 a.m. on your departure. Since the apartment is cleaned betwe...

more »

How and when can I check-in into my apartment?

Since we are an apartment-company and not a hotel, we do not have a reception. Therefore we have to arrange a specif...

more »

This website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser. By using this website, you consent to the use of cookies